Program Details

  • Program Type: Course
  • Location: Canada
  • Starting Price: EUR 4,311.71
Canada

Learn the art of service excellence in the Customer Service capitals of the world : Toronto and Vancouver

 
Need Help?

Students will learn essential customer service skills for event coordinators, hospitality representatives, retail sales associates and food & beverage servers.

8 REASONS WHY THIS PROGRAM IS FOR YOU

 GET THE ULTIMATE WORK EXPERIENCE IN CANADA

Build an attention-getting resumé! Enjoy rewarding customer service industry placements with leading companies. Experience the unique and sincere Canadian approach to service excellence.

CANADA, THE LAND OF OPPORTUNITIES

Toronto and Vancouver have a rapidly growing economy, with incredible opportunities to work and do business. They are the most multicultural cities in the world and the entertainment and financial spots in Canada. Toronto is also the customer service capital of the world. Learn from the best!

 EXCEPTIONAL GUEST SPEAKERS

Speakers from the executive levels of such highly-ranked companies as TD Bank, the Distillery Historic District, Mercedes-Benz and Porsche will share their wisdom. Learn the secrets of great customer service, from the best in the business!

 CASE STUDIES OF THE WORLD’S BEST COMPANIES

You will analyse world-class companies and how customer service functions as a key business strategy. You will learn what makes companies such as Starbucks, Mercedes- Benz, Four Seasons and Amex so successful. 

 FRIENDSHIPS AND NETWORKS FOR LIFE

This totally unique learning opportunity is offered exclusively to the best and brightest students from all over the world. You will make lifelong connections with positive and highly-motivated people.

 ENGLISH LANGUAGE AND CANADIAN BUSINESS CULTURE

Canada offers an incredible environment for language learning: superior quality of life, endless opportunities and the best customer service in the world.

 QUALIFY FOR A $5,000 SCHOLARSHIP

Students who are accepted to this program may qualify for a scholarship of up to $5000 towards tuition at the School of Customer Service. 

 RECEIVE AN ACCREDITED DIPLOMA

Upon completion of the program, you will hold an accredited Canadian diploma from our International College. 

Google Map

Testimonials

  • Gabriela Jandova

    Gabriela Jandova, une étudiante Tchèque, étudie pour devenir Responsable de Projets Evénementiels. Selon elle, sa formation à Toronto "ne peut pas s'apprendre dans les livres" ; elle a déjà le sentiment d'une "ouverture sur le futur"

  • Jana Karkoshova Student Ambassador

    It’s an amazing opportunity to learn about customer service in Canada. The relationships and attitudes are different in my culture and here there are many cultures, it’s important to be able to work with all of them.

  • MATHILDE FORMATION INTERNATIONALE TOURISME ET EVENEMENTIEL À TORONTO

    J'ai toujours voulu me retrouver dans une classe internationale et je n'ai pas été déçue ! En quelques jours seulement on se fait des amis espagnols, brésiliens, mexicains, colombiens, israéliens, slovaques, russes et j'en passe. Des amis qui deviennent notre famille et qui font de cette aventure canadienne une année de rêve :) A travers les différentes unités du programme on partage nos expériences professionnelles et personnelles qui nous permettent d'apprendre non seulement la culture canadienne mais aussi celles de nos camarades. Rien de mieux que Toronto, où plus de 50% de la population est étrangère, pour vivre une expérience internationale. Venant de l'hôtellerie, il y a un certains nombre de choses que j'ai déjà vue en cours et en entreprise en France, mais cette fois ci, j’apprends à le faire en anglais et en m'adaptant au marché du travail canadien et nord-américain en général. Aussi, le programme nous permet de développer notre network pour ceux qui, comme moi, souhaitent développer leur carrière d'un point de vue international. Le fait que l'année soit partagée entre 6 mois de cours et 6 mois de stages est idéal. Merci pour m'avoir guidée dans les démarches pour arriver jusqu'ici !

48-WEEK PROGRAM STRUCTURE in Toronto or Vancouver

Includes 24-weeks of practical work experience in Canada. Each term has 2 courses. All courses will include guest lectures by executives from leading companies.

 

Customer-Service-Canada.png

Also available : 40 weeks and 26 weeks

 

Not included : 

Books (CA $100 / course)

Visa application : CA $500 including cost of visa

Accommodation. Single room in Homestay 3 meals/day or student residence : CA $225

ADMISSION REQUIREMENTS

  • IELTS 4.5 or equivalent
  • 18 years of age or older, high school or college graduate
  • Completion of the Career Profile Survey
  • A letter of Intent to Receive Scholarship
  • A resume and a letter of reference from an employer or supervisor
  • A minimum of 25 hours of work or volunteer experience in a Customer Service position.

APPLICATION PROCESS

  • Take our Free online English test 
  • Submit your admission requirements via email to info@freepackers.com
  • Complete the process with an interview (in-person or via Skype).

tc.pngConsumer_Choice_Award_ILAC.jpgThe School of Customer Service is the first and only program of its kind in Canada. This is an unforgettable opportunity for you to master the language and the business culture.

Select Product and Duration

* Exhanged Euro prices are indicitave only
EUR4,311.71
EUR4,731.68
EUR5,039.66

Select Departure Date

Itinerary

Create your own itinerary here by selecting a product and departure date
Need Help?

Photo Gallery

  • en CAN06 Canada Montreal
  • en CAN06 ILAC Students
  • en CAN06 ILAC SEB
  • en CAN06 Mathilde Baille
  • en CAN06 stage commercial Canada
  • en CAN06 stage tourisme Canada
  • en CAN06 ilac vancouver

View Testimonials and Pictures on Our Blog